Growing up in the Silicon Valley, I have developed a deep passion for technology. Started from building a webpage to building a web hosting server at home. I truly enjoy learning and discovering new technology by actual working on the tech myself.
I’m an Information Systems graduate from San Jose State University, my focus in my studies was Systems Analysis and Design. I found that exciting to study an existing system or process, and how I can use technology to improve that system or process.
When I’m given a task or assignment, I don’t just complete the task but I like to go beyond the requirement and try to improve the overall process. I was awarded the Dean’s Scholar honor in school for an outstanding academic performance. At my previous employment, I’ve automated many manually processes which improve overall business efficiency and productivities.
Summary of Qualifications
10+ years of IT Support Experience, specialize in supporting Windows, Mac OSX/macOS and Windows Servers.
2+ years of Process Engineering experience, specialize in Identity and Access Management process at an enterprise level. (80,000+ Identity)
10+ years of customer service experience, assist customers and end users resolve both technical and non-technical issues.